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Customer Feedback

At The Health & Beauty Lounge we are always striving to improve our customer service and make our salon stand out from the rest.

Please take a few minutes to fill in the form below, and let us have your comments so we can continue to improve our services and staff training programme.

Each month, one lucky entrant will receive a £10 Voucher to show our appreciation of your time.

Salon Feedback Form:

You can give us feedback on either your experience in the salon, or your experience using our website by selecting the appropriate tab below...

Salon experience feedbackGive us your Online experience feedback

(Fields marked * are mandatory)
Forename: *
Surname: *
Phone:
Email: *

Please answer ALL the following questions as fully as possible:

1. What were your first impressions of the salon?

2. How would you describe the attitude of the staff at the salon?

3. Are you always able to book an appointment when it is convenient for you?

4. Do you always receive a confirmation phone call the day before your appointment?

5. Are you always made to feel welcome and offered a drink when you arrive at the salon?

6. Is the salon always clean and tidy?

7. Are there any treatments not currently in our brochure that you would like to see offered?

8. Have you ever had cause to make a complaint, and if so, was it dealt with to your satisfaction?

9. Are you always asked if you would like to re-book an appointment before you leave?

10. How would you describe your treatment by the Therapists?

11. Does your Therapist discuss products with you and offer samples for you to try at home?

12. Would you recommend The Health & Beauty Lounge to your friends?

13. Are you always treated with respect and consideration by all the staff?

14. Please add any further comments or remarks that you feel may be relevant: (optional)




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