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* We will update this notice whenever any changes to legislation or our cookie usage are made.


Terms & Conditions

  1. Cancellation Policy
  2. Bookings
  3. Treatments & Reservations
  4. Gift Vouchers
  5. Online Ordering
  6. Price Information
  7. Enquiries
  8. Credit Card Misuse
  9. How we use your information
  10. General
  11. Trademarks
  12. Copyright

Cancellation Policy

We can only offer a full refund if your reservation is cancelled at least 24 hours in advance. Cancellations made less than 24 hours before your reserved appointment will be subject to a 50% late cancellation fee.

The Health & Beauty Lounge are unable to offer a refund unless there are exceptional circumstances and only at the company's complete discretion.

If the booking was made with the use of a gift voucher, and you cancel the booking within the 24 hour cancellation period, the credit card taken to secure the booking will be charged to the value of the reservation.

In this event, you will still be entitled to use the gift voucher within the 3 month time limit of the voucher, subject to the standard booking conditions. It may be possible to refund the credit card if the gift voucher is surrendered to us within 24 hours of the cancellation. Gift vouchers are non-refundable and cannot be exchanged for cash or products.

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All bookings are prepaid at the time of making the reservation. Only one credit / debit card per booking can be accepted. If you are making a booking with a gift voucher, a valid credit / debit card number will be required at the time of booking to guarantee the reservation. The Health & Beauty Lounge reserves the right to charge this card with any outstanding money owing by you or any of your guests if any outstanding money is not settled at the end of your Day or Evening Spa visit.

Please make a note of the booking reference number you are given, to present at Reception on your arrival, and to quote in any queries regarding the booking.

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Treatments & Reservations

All treatments/reservations are subject to availability. You may only book treatments in conjunction with day/evening admission.

When completing the online request form please be aware that your reservation has not yet been completed. A member of our team will contact you to confirm availability and to process your reservation.

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Gift Vouchers

All Gift Vouchers are valid for 3 months from the date stamped on the voucher. Gift vouchers cannot be refunded in total or in part and cannot be replaced by The Health & Beauty Lounge if lost or stolen. Only monetary vouchers may be used for the purchase of products.

Please note: gift vouchers for treatments are purchased with a specific therapist and are non-transferable.

All Gift Voucher packages need to be pre-booked. When making a booking with a gift voucher a valid credit card number will be taken to secure the reservation.

The Health & Beauty Lounge reserves the right to replace any element of this voucher with an offering of equivalent value.

Whilst every effort is made to ensure all order alterations are carried through, The Health & Beauty Lounge cannot guarantee that the amendments will be received prior to the order being processed and dispatched.

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Online Ordering

Once an order has been placed we will confirm that your order has been accepted by sending an email to the email address you provide on your order form. Our acceptance of your order brings into existence a legally binding agreement between us.

We accept all orders for products and services subject to availability.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. Payment will be debited to your account before despatch of your purchase. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Whilst every effort is upheld to ensure all order alterations are carried through, The Health & Beauty Lounge can not guarantee alterations are received before the order is processed and dispatched.

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Price Information

The Health & Beauty Lounge has taken great care to ensure prices are accurate. All prices include VAT where appropriate.

Please note that all pricing is subject to change.

The Health & Beauty Lounge reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.

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If you would like more information about the terms and conditions of this site please do not hesitate to contact us. If you have any queries with regards to your order or booking requests, please email

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Credit Card Misuse

The majority of card issuers either cover all the charges that may result from unauthorised use of your credit card or debit cards, or may limit your liability to 50.

The Health & Beauty Lounge will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from The Health & Beauty Lounge.

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How We Use Your Information

When you give us information, it may be used for a number of different purposes which are listed below.

(i) Administration of the site: Some of the basic information you give us is necessary for us to operate our service for you, such as knowing your full name to ensure any orders you place on the site are delivered correctly.

(ii) To enable customer services: We ask for your contact details, such as your email, to enable us to resolve any queries you may have about using the site and for us to notify you about your order.

(iii) Sharing data: We do not pass on your personal details for marketing purposes to any third parties.

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  1. Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. The Health & Beauty Lounge makes no representation that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  2. Any contract between you and The Health & Beauty Lounge, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and both parties, (you and The Health & Beauty Lounge) submit to the non-exclusive jurisdiction of the English Courts.
  3. The Health & Beauty Lounge has taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, The Health & Beauty Lounge disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
  4. The Health & Beauty Lounge shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
  5. Certain (hypertext) links in this site may lead to other websites which are not under the control of The Health & Beauty Lounge. When you activate any of these you will leave the website and The Health & Beauty Lounge has no control over and will accept no responsibility or liability for the material on any website which is not under the control of The Health & Beauty Lounge.
  6. We may make software owned or operated by third party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third party provider.
  7. Your correspondence or participation in promotions or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on this website.
  8. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Health & Beauty Lounge or any of its employees or agents.
  9. These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
  10. The Health & Beauty Lounge reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

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All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by The Health & Beauty Lounge for their use by any person other than such holders and such use may constitute an infringement of the holders' rights.

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All designs, text, graphics and their selection and arrangement on this website are the copyright of The Health & Beauty Lounge or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without The Health & Beauty Lounge prior written consent is strictly prohibited.

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